Terms and Conditions

1. Scope of Application

These Terms and Conditions govern your use of BizCoachZone's coaching services and business platform. By enrolling in our coaching programs or using our platform, you agree to these terms. Our services are designed for business development purposes in leadership, strategy, and organizational excellence.

2. Coaching Enrollment and Access

  1. Coaching enrollment requires completion of registration and payment of applicable fees.
  2. Access to coaching materials is personal and non-transferable.
  3. You must be at least 18 years old or have guardian consent to enroll.
  4. Coaching materials and content are for personal business use only.

3. Coaching Duration and Completion

  1. Coaching duration varies by program as specified in the coaching description.
  2. Access to coaching materials remains active for the specified duration plus a 30-day grace period.
  3. Coaching completion certificates are issued upon satisfactory completion of all required components.
  4. Extension requests must be submitted before coaching expiration and may incur additional fees.

4. Payment and Pricing

  1. All prices are in Swiss Francs (CHF) and include applicable taxes.
  2. Payment is required in full before coaching access is granted.
  3. We accept major credit cards and bank transfers.
  4. Corporate coaching packages require separate agreements and may have custom pricing.

5. Refund Policy

  1. 14-Day Cooling Period: Full refund available within 14 days of enrollment if you haven't accessed more than 20% of coaching content.
  2. Coaching-Specific Refunds:
    • Business Strategy Coaching (CHF 1,200): 80% refund within first week, 50% within second week if less than 30% of content accessed.
    • Executive Leadership Coaching (CHF 1,800 per session): Pro-rated refund based on completed sessions.
    • Team Performance Coaching (CHF 2,500): 70% refund before first assessment, no refund after assessment review begins.
    • Corporate Coaching: As per specific agreement terms.
    • Entrepreneur Mentorship (From CHF 3,200): Pro-rated refund minus consultation fees if already scheduled.
  3. No Refund Conditions:
    • After completing more than 50% of any coaching program
    • After receiving coaching completion certificate
    • For downloadable materials already accessed
    • If account terms have been violated
  4. Refund requests must be submitted in writing to support@bizcoachzone.com with your enrollment details.
  5. Approved refunds are processed within 10 business days to the original payment method.

6. Client Responsibilities

  1. Maintain accurate and updated account information.
  2. Protect your login credentials and not share access.
  3. Engage in coaching activities honestly and ethically.
  4. Respect intellectual property rights of coaching materials.

7. Coaching Content and Materials

  1. All coaching materials are protected by copyright and intellectual property laws.
  2. Materials are for personal business use only and may not be shared or distributed.
  3. Coaching content may be updated to reflect current business trends.
  4. We reserve the right to modify coaching structure for quality improvement.

8. Platform Availability and Support

  1. We strive for 99.9% platform uptime but cannot guarantee uninterrupted access.
  2. Technical support is available during business hours (CET).
  3. Scheduled maintenance will be announced in advance.
  4. Emergency support available for critical issues.

9. Code of Conduct

  1. Maintain professional and respectful communication.
  2. Do not engage in disruptive or harmful behavior.
  3. Report violations or concerns to our support team.
  4. Comply with business integrity guidelines.

10. Privacy and Data Protection

  1. Client data is protected according to our Privacy Policy and Swiss data protection laws.
  2. Coaching progress and assessment data are confidential.
  3. We do not sell or share client information with third parties.

11. Contact Information

For questions about these terms or to submit requests:

BizCoachZone
Bahnhofstrasse 45
8001 Zürich
Switzerland

Email: support@bizcoachzone.com
Phone: +41 44 583 2947

Company Registration: S8473921B

12. Changes to Terms

  1. We reserve the right to update these terms with notice to clients.
  2. Significant changes will be communicated via email.
  3. Continued use of services after changes constitutes acceptance.

13. Governing Law

  1. These terms are governed by Swiss law.
  2. Any disputes shall be resolved in the courts of Zürich, Switzerland.

Last updated: January 24, 2025